The fastest way to reach Waxline is by email. Our team responds within 24 hours on business days — usually much sooner.
Support email
Monday – Friday, 09:00 – 18:00 CET. We don't staff weekends, but we'll get back to weekend messages first thing Monday morning.
Order question?
If it's about a specific order, sign in and open the order page — there's a Report issue button that routes straight to support with your order details already attached. It's faster than emailing us the order ID by hand.
Want to sell on Waxline?
You can open a store in under two minutes — no application, no approval queue. Our team reviews each new store within 48 hours and activates listings once verified. Questions first? Drop us a line at hello@waxline.eu.
Press & partnerships
For press, collaborations, or label outreach, email hello@waxline.eu with "Press" or "Partnership" in the subject line and we'll route it to the right person.
Company details
Waxline is a brand of its parent entity, registered in the Netherlands. For legal notices or formal correspondence please email us first — we confirm a postal address per request.