Every Waxline order is covered by our Buyer Protection programme — free, automatic, and refunded fast.
14-day cooling-off period
Under EU Distance Selling law you have 14 days from delivery to return an unwanted record for a refund, as long as it's returned in the condition you received it.
Not as described?
If the record's condition doesn't match the listing, open a dispute from your order page within 7 days. We review every case and refund the difference or the full amount.
How to return
- Open your order → Start return
- Print the prepaid label
- Drop the parcel at any PostNL point
- Refund arrives within 5 business days of delivery back to the seller